01.12.09
A Plug for iTunes and Andrea Bocelli and Elisa
Years ago I remember being told that a satisfied customer is likely to tell about five people about the good service he received, while a dis-satisfied customer is likely to tell ten people about the bad service he received. I thought that it was funny how people are that we are more likely to be more driven by dis-satisfaction than satisfaction. At least that’s what the illustration showed me that an angry customer will exert more effort than a happy one. What I have noticed is that even little things affect us from day to day, so why not be kind to others because sometimes just a smile from someone helps to make us feel better, if for no other reason.
But back to what made me think of customer service. As some people know, my hard drive crashed a few months back, and I lost lots of stuff, including a lot of music. However, I recently found that iTunes keeps track of our purchases, and so I wrote to them and they let me re-download all the songs that I had purchased for the past couple years for free! Oye! What good service! So now most of my music has been restored on my computer, and I am happy as a clam. 
For their kind and swift service, I wanted to give a two thumbs up for iTunes!
And since I was in the music mood, I stumbled across one of Andrea Bocelli’s performances on YouTube with Elisa singing La Voce Del Silenzio. I just love this rendition, so wanted to share it here.
I know it’s not even sung in English, so I have no idea what they’re singing about, but it just sounds so nice to me. Hope you enjoy it as much as I do.
Marlakins
